At VIU, we value the opportunity to engage with our community and guests. Our "Contact Us" page is designed to provide you with a direct line of communication to address inquiries, concerns and feedback.
Let's start the conversation - we're just a message or a phone call away.
To comply with privacy laws, VIU will not release information regarding a student/resident to anyone unless the student/resident has provided written consent.
If you are concerned about a student's health or safety, please call 9-1-1, or the non-emergency line of the local police detachment (RCMP) at 250.754.2345. In case of a non-emergency, we invite you to contact our front desk by phone (250.740.6640) or via email (Residence@viu.ca) to learn more about how we can help.
Office Hours
Sunday-Thursday: 8 am - 11:30 pm
Friday-Saturday: Open 24 hours
Closed for Statutory Holidays - Reading Week hours may vary.
VIU Student Residence Office and Front Desk
Address: 4 University Crescent, Nanaimo, BC V9R 6C5
Phone: 250.740.6640
Email: Residence@viu.ca
Current Residents - Contact Information
For emergency, call 911, then call Security at 250.740.6512
For non-emergency, call Security at 250.740.6512
In room students are able to request a maintenance order by logging into the VIU Student Residence Portal.
Select “Submit A Work Order”, then your room number, fill out the form provided, and select “Save Job”. Our Housekeeping Team will attend to the maintenance request as soon as possible.
If the issue is urgent, or is relating to water, please contact our office directly by calling: 250.740.6640, or by coming to our 24/7 Front Desk and reporting the issue directly.
For feedback or issues concerning the Maintenance Module, please e-mail us at: Residence@viu.ca.
FAQ
Absolutely! Our student ambassadors are happy to bring you on a VIU Residence and Campus Tour. Connect with a recruiter here. To schedule an appointment, you may email Connect@viu.ca or call 250.740.6672.
Additionally, we invite you consult VIU's channel on YouTube for more information on our campus!
Pets and Guide Animals
Residents are not permitted to keep or harbor pets, or animals in or on the Student Residences property, even temporarily. Guests may not visit the Student Residences property with pets or animals. A resident may keep a guide dog or guide animal, as described in the Guide Dog and Service Dog Act (British Columbia), in the Student Residences provided that, prior to the arrival of a guide animal at residence, the resident provides such documentation acceptable to Student Residences and VIU’s Accessibility Services that it is certified under the Guide Dog and Service Dog Act and it is required by the resident due to a documented disability. Any guide animal must be kept in such a manner so as not to disturb, threaten or create a nuisance to other persons or Student Residences personnel.